Galderama Privacy Policy

Galderma Internet Privacy Policy

Galderma Australia Pty Ltd (Galderma) is bound by the National Privacy Principles (Principles) contained in the Commonwealth Privacy Act. The Principles are designed to protect the confidentiality of personal information and the privacy of individuals by regulating the way personal information is managed.

Galderma respects the privacy of every individual visiting our websites. Galderma’s Privacy Policy, outlining the information Galderma collects and how Galderma uses such information, is as follows.

What information does Galderma collect?

Galderma may collect personal information about you through our interactions with you. By way of example, Galderma may collect information about:

• Health Professionals in the course of:
• responding to their product queries;
• meetings with our sales representatives; and
• complying with our regulatory obligations
  (eg.notification of important product safety information)
• Members of the general public in the course of:
• using our product information services;
• participation in non-prescription product promotional activities; and
• participation in Galderma programs (eg. 'ask a dermatologist');
• Service providers in the course of providing services to Galderma.

The personal information collected may vary depending on your particular interaction with Galderma but will be limited to that information necessary to record and manage our interaction with you (eg. your name, relevant contact details and information about the interaction).If any personal information is collected through visiting a Galderma website you will be informed of its use, purpose, who it may be disclosed to and the procedure to gain access to it through specific statements and privacy policies on the website. Galderma may provide links on its website to other sites including sites run by its affiliates. These sites may have different privacy policies and you are advised to check the privacy policy on those sites.

How does Galderma use personal information and to whom does Galderma disclose it?

The Principles generally require Galderma to use personal information only for the primary purpose for which it is collected, or for secondary purposes which are related to the primary purpose.In general, Galderma uses personal information for the following purposes:

• to provide ongoing information by mail or email about Galderma's products and services to people that Galderma believes may be interested;
• to provide health products or services that have been requested;
• to involve dermatologists or other health care professionals to assist us in providing information to our customers;
• to monitor the quality, safety and efficacy of our products; and
• to comply with legal obligations.

Galderma may disclose personal information to third parties within or outside of Australia to help Galderma improve its products. Information may also be disclosed to regulatory authorities and ethics committees as part of a clinical trial evaluation, monitoring or inspection process.

Generally, we require that organisations outside Galderma who handle or obtain personal information as service providers to Galderma acknowledge the confidentiality of this information, undertake to respect an individual’s right to privacy and comply with the National Privacy Principles and this Policy.

In most cases, if you do not provide information about yourself which Galderma has requested, Galderma may not be able to provide you with the relevant service or information required.

Log Files and Aggregate Information

We use IP addresses to analyse trends, administer the site, track a user’s movements and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Galderma does make use of non-personally-identifiable statistical information collected from users (browser type, geographical location, age, gender) for optimisation of its sites as part of its continual internal review process and in a general way to learn more about its clients. This information will not be disclosed to third parties by the Galderma group of companies.

Cookies

Galderma does use tracking technology (known as “cookies”) that deposits certain bits of information on your hard drive. Cookies allow us to track and target your interests to tailor our sites to suit your needs better.

Security of personal information

Galderma is committed to keeping your personal information secure. All reasonable precautions will be taken to protect information form loss, misuse or alteration.This information will be shared within the Galderma group of companies only. Except as described above we will not knowingly disclose any of this personal information to outside parties unless you have consented to the disclosure or we are required by law to do so.

While we endeavour to keep information and materials on this website, including those provided by you or on your behalf, secure and confidential, we will not be responsible for any breach of security caused by third parties and do not represent that the Site is completely secure.

Galderma has directed its staff that personal information must be dealt with in accordance with this Policy and kept secure from unauthorised access or disclosure.

Links

Links from this site may take you to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We advise you to check their privacy policies yourself before submitting any personally identifiable information.

Changes

This policy may be modified from time to time, and changes will be communicated promptly on this page.

Spam

Galderma's interactions with you are also regulated under the Spam Act. Galderma complies with these laws and will not send you a commercial electronic message unless permitted by the Act.

Accessing and Updating personal information that Galderma holds about you

Galderma has appointed a Privacy Officer to oversee Galderma's management of personal information in accordance with this Policy and the Commonwealth Privacy Act. The Privacy Officer's contact details are set out below.

You can, in most cases, access the personal information Galderma holds about you. If you wish to do so, please contact the Privacy Officer. Galderma endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. Please contact the Privacy Officer if you believe that the information Galderma holds about you requires changing or becomes out-of-date.

What if you have an enquiry?

If you have any questions about this Privacy Policy or Galderma's privacy practices please contact the Galderma Privacy Officer. Galderma will endeavour to act promptly in response to a request. Alternatively, if you would like not to receive any future communication from Galderma, please advise our Privacy Officer.

How to contact us

If you have questions about Galderma and privacy, wish to provide feedback about this policy, would like to update your personal details held by Galderma or wish to access information held by Galderma about you, please contact Galderma's Privacy Officer at:

E-mail: acne.au@galderma.com
Phone: (02) 8977 3207

Postal address:

The Privacy Officer
Galderma Australia Pty Ltd
9 Rodborough Road
Frenchs Forest NSW 2086